Please read terms and conditions carefully

Terms & Conditions

Hotel Policy

According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, Passport, Ration Card. Without valid ID the guest will not be allowed to check in.

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12 PM and the standard check-out time is 12 PM.

Cancellation Policy

For assured room availability please make an advance reservation through our website or telephone number provided on the website/brochure/advertisements.

Hotel Sunrise reserves all rights to change the Room Rates without notice and may vary for special events except for confirmed reservations where deposit has been taken.

Occupancy

Normal occupancy is two people per room. Any additional person will be charged extra, and Children above 10yrs will be charged.

Cancellation and Early Checkout Policy

If your plans have changed, please inform within the following guidelines for a refund of your deposit. If the cancellation does not meet the guidelines, the deposit will be retained.

For early checkout, you are responsible for the entire reservation and will be charged for the complete reservation days, and it cannot be re booked. In case you have not understood the hotel policies, please contact the hotel for clarification.

Please note a multiple room reservation is added together for the total of "reserved nights". For example, two rooms reserved for four nights would be 8 reserved nights. For this example, the 8 reserved night’s cancellation period is 14 days.

  • -- Upto 72 hours there is Rs. 250/- as booking process fee.
  • -- Between 72 to 48 hours 50% will be retention charge.
  • -- Between 48 to the date of the arrival it is 75 % retention charge.
  • -- During no show upon the confirmed booking it will be 100% retention charge and room be released to other guest after 5 PM.
  • -- Check in 12 Noon check out 12 Noon.
  • -- Government Photo identity proof along with address proof compulsory on check in.

Refund Policy

If the room is cancelled within 24 hours of the stay, then only 10% of the total booking amount will be deducted.

The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.

In case a reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.

Check In

Normal check in time is 12:00 - 6:00 p.m. For late arrivals, please call for instructions on the procedure for arrival after 6 pm. Check-out is at 12 Noon.

Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to an additional charges as per Hotel terms.

Modifications

We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications made less than 7 days before original arrival date may be liable for the fees as a result of the late modification charges as per Hotel terms.

Non-arrival to the Hotel

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.

If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.

Shorten Stay

Shorten stay is subject to whole period charge whether or not you stay the whole period.

If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.

Special Request

Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.

In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.